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F.A.Q.s

Waves Information


Who we are?

We are here to provide customers prompt, quality and reliable services at their doorstep. Waves has one of the largest after sales service network through out the country, with over 17 service centers in all major cities and 157 franchised workshops. Our after sales services team consists of highly qualified staff and engineers with great professional approach due to this reason customer feels confident, once their appliance are being maintained. Waves after sale service aims to provide customers the facility of picking up units from residences and delivering back within 48 hours. Waves after sales service gives services warranty with replacement of one year of Indoor and Outdoor of Split Air-conditioner. Taking care of our customers is always our highest priority.

Customer care

We look after every one of our customers within the warranty period and after. Our focus is to get feedback from our end users by calling, visiting and off season free checkup schemes. We take feedback of our customers very seriously.

Our team

We have highly qualified engineers and technical staff always ready to give you prompt service all over the country, proudly having Pakistan’s largest services network. We also have the biggest network of Split Air-conditioner installation and after-sales services. We have a team of well qualified staff that is motivated to constantly design and innovate.

What we do?

We take care of our customers and their appliances. We cater all kinds of refrigerator (Direct cool, No frost etc.), freezer (Deep Freezer, Vertical freezers, Triplets etc.), air-conditioner (Wall mounted Split AC, Window AC, Floor standing, Ceiling hanging, Gas fired chillers etc.) and other appliances’ repairs.

we do?

We have the best Air-conditioning repair team of Pakistan. We give prompt responses to our customers by addressing your complaints on the same day exclusively. We have mobile service centers in all big cities, while having the best and biggest services network in the country, with over 17 self-owned service centers and 154 contract workshops in each town.

capabilities

We like to do our job well, therefore it includes the repairing of your Washing Machines, Microwave Ovens, Refrigerators and Deep Freezers. We also cover all internal leaks and faults in the manufacturing of our products. Furthermore, our services include Gas Refilling, Compressor Replacement, Repairing of PCB kits and Unit Cleaning.


Payment Information


What Payment Methods Are Accepted?

At Waves, we are all about catering to our customers’ needs which is why when we launched our e-commerce services, we kept you in mind. To save your valuable time and gain trust, we have opted for Cash on Delivery (COD); the easiest, safest most commonly used payment method for online shoppers. Simply browse through the selection of our appliances online, add the appliance of your choosing to cart and pay upon delivery.

Is Buying On-Line Safe?

If you are buying from our official website, yes. When shopping online, you should always order from the official Waves website to make sure the product you buy is legitimate and not counterfeit.


Orders and Returns


How do I place an Order?

To place an order, Waves has an easy-to-use e-commerce segment on the website that allows you to place items in a shopping cart before checking out.

Do I need an account to place an order?

No, you do not need an account to place orders. Simply log onto our website, browse through our wide selection of appliances, add to art and shop away.

Who should I to contact if I have any queries?

You can contact our customer services representative at our toll-free number 0800-90000 or try our UAN 111-31-32-33. You can also contact Support via the website and we will be happy to address any queries you might have!

How Can I Cancel Or Change My Order?

Your order cancellation depends on the stage of processing it is in. To find out about your order for a cancellation or to make any changes in the order, contact our customer support services at 0800-90000 or try our UAN 111-31-32-33. You can also drop us an email at info@waves.net.pk and we will get in touch with you!

How Do I Track My Order?

You can inquire about your order and the stage it is in in terms of processing at any time! Simply call us at our Customer Support services, provide us with your Order Number and details and our representative will tell you everything you need to know about your order.

How Can I Return a Product?

If you receive a defective product and wish to return an online purchase, please visit your nearest retail outlet and provide them with the Receipt of Online purchase for further action.

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